Shipping policy

Shipping Policy

Last Updated: 05/05/2026
Store Name: Yinz Merch
Website: www.yinzmerch.com
Contact Email: brent@yinzmerch.com

This Shipping Policy explains how orders are processed, produced, shipped, and delivered from [Insert Store Name]. By placing an order through our Shopify store, you agree to the terms below.

1. Print-on-Demand Production

Most products in our store are made using print-on-demand production. This means your item is created after your order is placed.

Because items are often made to order, your order may go through two separate stages:

Production Time — the time needed to print, embroider, manufacture, or prepare your item.
Shipping Time — the time needed for the carrier to deliver your package after it leaves the fulfillment facility.

Production time is separate from shipping time.

2. Order Processing Time

Orders typically begin processing shortly after they are placed.

Most print-on-demand items are produced within Typical Production Window, e.g., 2–7 business days, but production times may vary depending on:

Product type
Supplier availability
Order volume
Seasonal demand
Holidays
Weather disruptions
Production facility delays
Inventory availability for blank products

During busy periods, including holidays and major sales events, production may take longer than usual.

3. Shipping Time

Estimated shipping times begin after production is complete and the order has been handed to the shipping carrier.

Typical shipping estimates may be:

United States: 3–8 business days

These are estimates only and are not guaranteed delivery dates.

4. Total Delivery Time

Your total estimated delivery time is:

Production Time + Shipping Time = Total Delivery Time

For example, if production takes 4 business days and shipping takes 5 business days, the total delivery time would be approximately 9 business days.

Delivery times may vary based on your location, carrier performance, product type, fulfillment partner, and seasonal demand.

5. Shipping Rates

Shipping rates are calculated and displayed at checkout unless otherwise stated.

Rates may vary based on:

Product type
Product weight
Shipping destination
Number of items ordered
Shipping method selected
Fulfillment location
Carrier rates

Occasionally, items in the same order may ship separately, especially if they are produced by different print-on-demand partners or fulfillment facilities.

6. Split Shipments

Because we use print-on-demand fulfillment, some orders may arrive in multiple packages.

This can happen when:

Items are produced by different suppliers
Items are shipped from different facilities
Products have different production timelines
Apparel, drinkware, accessories, home goods, or specialty items are fulfilled separately

If your order arrives in multiple shipments, you may receive separate tracking numbers for each package.

You will not be charged extra shipping after checkout unless otherwise stated or unless a separate order is placed.

7. Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow 24–72 hours for tracking updates to appear after the carrier receives the package.

If tracking shows that your package is in transit, we recommend monitoring the tracking page directly through the carrier.

8. Shipping Carriers

Orders may be shipped through carriers such as:

USPS
UPS
FedEx
DHL
Regional carriers
Other carrier services used by our fulfillment partners

The carrier may vary depending on the product, destination, fulfillment facility, and shipping method.

9. Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please carefully review your:

Name
Street address
Apartment, suite, or unit number
City
State
ZIP/postal code
Country
Email address

We are not responsible for orders delayed, returned, lost, or misdelivered due to incorrect or incomplete customer-provided addresses.

If you notice an address mistake, contact us immediately at brent@yinzmerch.com. We will do our best to help, but address changes are not guaranteed once an order has entered production or shipping.

10. Returned-to-Sender Packages

If a package is returned to sender because of an incorrect address, failed delivery attempt, unclaimed package, or carrier issue, we will review the situation.

Depending on the circumstances, we may offer one of the following options:

Reshipment to the correct address, with additional shipping charges paid by the customer
Store credit
Partial refund, if applicable
Other reasonable resolution

Because many items are print-on-demand and made specifically for each order, original shipping charges may be non-refundable.

11. Lost Packages

If your tracking information shows no movement for an extended period or your package appears lost, contact us at brent@yinzmerch.com with your order number.

We may ask you to:

Confirm your shipping address
Check with household members, neighbors, front desk staff, mailrooms, or building management
Contact the carrier directly
Wait for the carrier’s required investigation period

If a package is confirmed lost by the carrier, we may offer a replacement, refund, store credit, or other resolution depending on the situation.

12. Packages Marked as Delivered

If tracking shows that your order was delivered but you have not received it, please take the following steps:

Confirm that the shipping address on your order is correct.
Check around your porch, mailbox, side door, garage, lobby, mailroom, or delivery area.
Ask household members, neighbors, building staff, or front desk personnel.
Contact the carrier for delivery details.
Contact us at brent@yinzmerch.com with your order number.

Once a package is marked as delivered by the carrier, we are not responsible for theft, missing packages, misplacement, or delivery to a location at the provided address. However, we will review the situation and do our best to assist.

13. Damaged Items in Transit

If your item arrives damaged, contact us at brent@yinzmerch.com within 7 days of delivery.

Please include:

Your order number
A description of the damage
Clear photos of the damaged item
Clear photos of the packaging
Any visible carrier damage

We may offer a replacement, refund, store credit, or other resolution depending on the issue.

14. Defective, Misprinted, or Incorrect Items

If you receive a defective, misprinted, or incorrect item, contact us at brent@yinzmerch.com within 7–14 days of delivery.

Please include:

Your order number
A clear description of the issue
Photos showing the problem
A photo of the full item
A photo of the packing slip or label, if available

Eligible issues may include:

Wrong item received
Wrong size received compared to the order
Wrong color received compared to the order
Major print defect
Major embroidery defect
Damaged product
Production error

Minor differences in color, print placement, embroidery placement, sizing, or appearance may not qualify as defects.

15. Holiday and Peak Season Shipping

During holidays, major sales periods, and peak shipping seasons, production and delivery may take longer than normal.

We recommend ordering early if you need an item by a specific date.

We do not guarantee delivery by holidays, birthdays, game days, events, vacations, parties, or other specific deadlines unless we explicitly state otherwise in writing.

16. International Shipping

If we offer international shipping, customers are responsible for any customs duties, taxes, import fees, brokerage fees, VAT, tariffs, or other charges imposed by the destination country.

These charges are not controlled by [Insert Store Name] and may not be included in the product price or shipping cost at checkout.

International shipments may be delayed by customs inspections, local postal systems, carrier processing, or import regulations.

We are not responsible for packages delayed, rejected, held, or returned by customs.

17. Customs, Duties, and Import Taxes

International customers are responsible for complying with the laws and regulations of their country.

If a package is refused, abandoned, returned, or destroyed due to unpaid customs fees, import restrictions, or failure to claim the package, we may not be able to issue a refund.

Original shipping costs are generally non-refundable.

18. Shipping Restrictions

We reserve the right to limit or refuse shipping to certain locations based on:

Carrier limitations
Supplier restrictions
Legal restrictions
Fraud concerns
Delivery reliability
Fulfillment availability

If we are unable to ship to your address after an order is placed, we will contact you and may cancel and refund the order.

19. Order Changes After Purchase

Because print-on-demand orders may move into production quickly, shipping address changes, product changes, size changes, or cancellations are not guaranteed.

Once an order is in production or has shipped, we may not be able to make changes.

20. Local Pickup

Unless specifically offered at checkout, local pickup is not available.

Even if our merchandise is Pittsburgh-themed, products may be fulfilled by third-party production partners from different locations and may not ship from Pittsburgh.

21. Contact Us

For shipping questions, order issues, tracking help, or delivery concerns, contact us at:

Yinz Merch
Email: [brent@yinzmerch.com
Website: www.yinzmerch.com
Mailing Address: 128 S> Bryant Avenue, Pittsburgh, PA 15202

Please include your order number when contacting us so we can assist you more quickly.